Refund policy

We want you to wear your Rudraksha or gemstone with complete trust. If something is not right, we will make it right.

Rudraksha

Returns

You may return a Rudraksha within 7 days of delivery. To be eligible, the item must be:

unused and in the same condition you received it, without alteration, capping, threading or cleaning with chemicals;
returned with its original Certificate of Authenticity, tags and packaging;
accompanied by your order number or proof of purchase.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may take additional time to post the credit.

Gemstones

7-day return or exchange

Loose gemstones may be returned within 7 days (168 hours) of delivery for a refund of the product price, or exchanged for another eligible gemstone. The 7 days start when the parcel is signed for, as shown in the courier's records. If you ordered several stones, each eligible stone can be returned on its own within this window.

Eligibility

A gemstone can be accepted back only if it is returned exactly as we delivered it:

unused and unaltered, and not mounted, resized, recut, polished or modified in any way, by anyone;
with everything it was sent with: the invoice, packaging, certificates, documentation and any gifts or coupons.

Once a stone has been set in jewellery, resized, polished or worked on by a third party, it is no longer eligible for return. If any original contents are missing, the return may be refused or settled as store credit at our discretion.

Inspection

Every returned gemstone is inspected before it is accepted. We cannot accept a stone that shows damage from neglect or improper use, alteration, substitution, tampering, or a weight, size or other characteristic that does not match our records from before dispatch.

Refunds

Approved refunds cover the product price only and are issued to your original payment method within 10 working days of our receiving and accepting the return. Shipping and return shipping charges, payment gateway fees and optional third-party certification charges are not refunded.

Sending a gemstone back

Write to us with your order number. We will confirm the return and share the return address.
Pack the stone securely and send it with an insured, reputed courier.
Share the tracking details with us once it is dispatched.

The stone remains your responsibility until we receive and accept it.

Tilak

Returns

A tilak can be returned within 7 days of delivery only if its pack is sealed and unopened, with your order number or proof of purchase. Because tilak is applied on the skin, an opened pack cannot be returned or exchanged.

Refunds

Once we receive and inspect the sealed pack, approved refunds are issued to your original payment method within 5–7 business days. If a tilak arrives damaged or is not what you ordered, the terms under Damaged, defective or incorrect items below apply, whether or not the pack has been opened.

Custom jewellery

Final sale

Custom and made-to-order jewellery, including a gemstone set into a ring or pendant for you, is final sale once delivered and cannot be returned, refunded or exchanged.

Exceptions

If we shipped the wrong item, or there is a manufacturing defect that we verify, please write to us within 7 days of delivery with photos or a video. After inspecting the piece we will repair it, replace it or refund it. Normal wear, accidental damage, resizing by a third party and alterations made after delivery are not covered.

Cancelling a custom order

Before production or sourcing begins, a custom order can be cancelled and refunded after deducting any costs already incurred.
Once production, sourcing, certification or other custom work has begun, making charges, sourcing costs, certification charges and labour costs already incurred are deducted from the refund.
Certification charges are non-refundable once a certificate has been ordered.

For all orders

How to start a return

Email us at contact@bhairavtatva.com or call +91 88261 79995 with your order number and the reason for the return. Please do not send an item back before we confirm the return and share the return address.

Damaged, defective or incorrect items

Please inspect your order when it arrives; we recommend recording a video while you open the parcel. If an item is damaged, defective or not what you ordered, write to us within 48 hours of delivery with your order number and clear photos or a video of the item and its packaging. We will arrange a replacement or a full refund, including any shipping costs.

Return shipping

Unless the item arrived damaged, defective or incorrect, the customer pays for return shipping. Please use a trackable, insured service; we cannot be responsible for returns lost in transit.

Cancellations

You may cancel an order for a ready item before it is dispatched for a full refund. Once an order has been dispatched, the return terms above apply. Custom orders follow the cancellation terms under Custom jewellery.